Change e-mail sender / Use custom e-mail address for sending

The name with which your Webinaris account is registered is automatically used as the sender of your e-mails. However, you have the opportunity to change the sender of your e-mails. How to do this is described below.

I) Change the sender name

To change the sender name, please proceed as follows:

1. open your webinar project

2. Navigate to the menu "Communication" -> "E-mails".

2. click on the "Edit" button at the bottom right of the "sender address" section

edit.PNG

3. click again on the edit button behind your sender address

4. click on "Save" and then on "Back".

II) Enter your own sender address

You can add up to 2 custom e-mail addresses

1. open your webinar project

2. Navigate to the menu "Communication" -> "E-mails".

3. click on the "Edit" button at the bottom right of the "sender address" section

edit.PNG

4. click on "NEW SENDER ADDRESS" above

5. Enter a sender-name and a sender e-mail address

6. Click on "request verification e-mail"

7. click on "Save" to save the settings

8. click on the "X" in the upper right corner to leave the menu

9. Open your e-mail inbox

10. Open the email you have just received from Webinaris and click on the link to finally verify your e-mail address

11. Open the e-mail menu in webinaris again

12. click on the e-mail address you just created on the right side to select it

13. click on "Close" in the upper right corner

14. click on "Save" in the upper right corner

III) Possible problems

1. You cannot select your own e-mail address as sender address:

Solution: You either have not yet verified your e-mail address or the verification is not yet completed (this can take up to 5 minutes)

 

 

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