How does the chat function work?

You have 3 choices for the chat function:

a) Chat deactivated
b) Chat activated and private
c) Chat activated and public
 
a) Chat deactivated
The chat field is not displayed here.
 
b) Chat activated and private
In private chat, your participants can write messages in the chat, but only see their own messages and NOT those of other participants. You as the admin can also dial in here and chat with the respective persons individually. Click on the person you want to write to in the list of participants ... Only this person will then receive your message. 
 
c) Chat activated and public
If you select this setting, everyone can write messages in the chat during the webinar and also read the messages of all participants. This is especially useful for interaction between participants.
You can also log into the chat as an admin: While the webinar is running, the webinar date appears next to the webinar title in the project overview. If you click on this date, you can log in directly to the webinar and chat with it as admin.
 
 
Recommendation: 
- If you want to chat along as an admin, the public chat (option c) is particularly suitable. This allows you to directly influence the chat and its progress. 
- If you are NOT present as an admin and do not follow the webinar, we strongly advise you to set the chat to "private"! Otherwise you will lose influence if a discussion in the chat becomes independent and goes in the wrong direction because of "stupid" questions. 
 
 
The automated Chat:
In order to make the chat look as LIVE as possible on the one hand, but on the other hand not to have to be present as an admin, we have created the function 'automated' chat for you: You set the chat to (b) 'private chat' for this purpose. Thus each participant (from the actual chat entries of the "real" participants) always only sees his own chat message. If you now click on the "+" under the drop down field, you can create "automated" chat messages, which then appear for all (!) participants automatically in the chat at the time specified by you. So it looks to the participants as if they were in a live chat, where now different participants write. (But you don't have to worry that one participant will read the "real" messages of another). 
 
The participant you specify as the sender of the chat message will automatically be added to the list of webinar participants. 
 
Tip and suggestion for automated chat:
For example, let a participant ask in the 50th minute (automated): "Is this offer really only valid for a short time and do we as webinar participants automatically receive this special condition? And as an admin, have yourself answered in the 51st minute (automated): "Yes, unfortunately I can only hold this offer up to xy. But as a webinar participant, you will receive the special condition".
 
You can pre-define an unlimited number of chat messages ... and thus display/simulate a complete chat history. 
 
 
Notifications about chat messages:
In the menu "Communication" -> "Notifications" you can set notification mails. So you can be informed about every chat message. You can then reply directly to each chat message by email. 
 
 
Overview of chat messages:
In addition, in "Viewer" menu" you will always find an overview of all chat messages of individual participants: 
 
 
 
Recommended strategy
At a webinar it is always good if there is a chat. To make sure that the participants are not surprised that nobody answers, we recommend the following strategy:
1. activate the chat and set it to "private"
2. set in the menu Communication -> Notifications that you want to be informed about chat messages by e-mail
3. Set up 2 fake chat messages from a user named "System". Content of the chat messages:
a) "To avoid side discussions and to allow everyone to concentrate on the webinar, the chat has been set to private. This means that only the moderator can read your chat messages, but none of the other participants can."
b) "In order not to drag the Webinar unnecessarily into the length, questions from the Chat are not answered live in the Webinar. Nevertheless, please write your questions in the chat - we will contact you by e-mail after the webinar".
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